Official support URL

How can we help?

Get help with an Elevate Mobile Group app, technical issue, purchase, subscription, permission, privacy question, or data request.

Customer support

Contact our support team

Email support@elevatemobilegroup.com. Please use an email address where we can reply to your request.

EMAILApp Support

Select your app

Open the app page for product information and its verified store listing.

What to include

Providing the following details helps us understand and investigate your request:

App name and app version
Device model and operating-system version
Country or region
A clear description of what happened and what you expected
A screenshot or screen recording, when it does not contain sensitive information

Protect your information: Do not email passwords, complete payment-card numbers, authentication codes, or private documents.

Purchases and subscriptions

Apple App Store and Google Play purchases are billed and managed by the store used to install the app. Include the app name, platform, purchase date, and the problem you are experiencing. Do not send full payment details.

Permissions and device compatibility

Some features depend on your device, operating-system version, regional rules, and permissions you choose to grant. Tell us which feature is affected and whether the relevant permission is enabled.

Privacy and data requests

Review our Privacy Policy for information about app data and permissions. To request deletion of data associated with an app, follow the instructions on our Delete Data Request page.